MrLucky takes every player's privacy seriously. This document clearly explains how we collect, use, store and protect your personal information when you use the mrlucky.fun platform.
Six layers of data protection we apply to ensure the privacy of every mrlucky player is fully maintained.
All data transmitted between your device and mrlucky servers is protected by industry-grade 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Your personal information is stored on servers protected with AES-256 encryption and is accessible only to authorised personnel. We do not store payment card data directly on our servers.
MrLucky does not sell, rent or share players' personal information with third parties for marketing purposes. Your data is used solely for account operations and platform experience improvement.
The mrlucky identity verification (KYC) process is conducted through an encrypted and secure system. Documents you upload are processed securely and are not retained longer than required by compliance obligations.
The mrlucky security team continuously monitors the platform around the clock to detect and prevent any intrusion attempts, unauthorised access or suspicious activity that could compromise your data.
You have the right to access, correct, and delete your personal data from the mrlucky system at any time. Contact our support team and your request will be processed within 30 business days.
Important Note: This Privacy Policy describes MrLucky's data processing practices. By using the mrlucky.fun platform, you agree to the terms set out in this document. Please contact us if you have any questions about how we handle your data.
MrLucky ("we", "our platform"), operating through mrlucky.fun, is fully committed to protecting the privacy and security of all our players' personal data. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.
This policy applies to all information we collect through the mrlucky.fun website, the mrlucky mobile app for Android and iOS, and all interactions between you and our support team via live chat, email, or other communication channels provided within the platform.
We encourage you to read this document carefully. If you disagree with any part of this Privacy Policy, please stop using the mrlucky platform and contact us for further assistance.
MrLucky collects various types of information for the purposes of secure platform operation, identity verification and improving the player experience. Below are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | KYC & account verification |
| Contact Data | Email, phone number, address | Communication & notifications |
| Financial Data | Bank account details, e-wallet information | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser | Security & analytics |
| Usage Data | Wagering history, game preferences | Platform improvement |
| Communication Data | Chat logs, support tickets | Customer support |
We also collect information automatically when you browse mrlucky.fun, including cookie data, server logs, and analytics data that help us understand usage patterns and improve our services.
Every piece of information we collect is used for clear and legitimate purposes. mrlucky uses your personal data to:
MrLucky does not use your data for fully automated decision-making that significantly affects you without human involvement in the process.
MrLucky processes your personal data on valid legal bases as provided under Malaysia's Personal Data Protection Act 2010 (PDPA):
MrLucky does not sell or rent your personal data to any party for commercial purposes. However, we may share your information in the following limited circumstances:
All third parties with whom we share your data are required to uphold data protection standards no less stringent than those we apply at mrlucky.
MrLucky uses cookies and similar tracking technologies to enhance your experience on our platform. There are four types of cookies we use:
You can manage your cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the mrlucky platform.
MrLucky retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, subject to any longer retention periods required by law.
When the retention period expires, your data will be securely deleted or anonymised using approved data deletion procedures. You may request early deletion of specific data by contacting our team.
MrLucky implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or accidental disclosure:
In the event of a significant data security incident, mrlucky is committed to notifying affected players within 72 hours of becoming aware of the incident, in line with data protection best practices.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:
Request a copy of the personal data we hold about you in a readable format.
Request correction of inaccurate or incomplete data in your mrlucky account.
Request deletion of your personal data, subject to legal obligations we are required to fulfil.
Object to the processing of your data for direct marketing purposes at any time, without conditions.
Request that we restrict how we process your data under certain circumstances defined by law.
Receive your data in a structured, machine-readable format for transfer to another platform.
To submit any request relating to your privacy rights, please contact the mrlucky data protection team by email at [email protected]. We will process your request within 30 business days.
In the course of operating the platform, some of your data may be processed or stored on servers located outside Malaysia. MrLucky ensures that all cross-border data transfers are protected by adequate safeguards, including:
The mrlucky platform is strictly for adult users aged 18 and above. We do not knowingly collect personal data from minors. If we discover that we have collected data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question.
If you believe that someone under the age of 18 has registered an account on mrlucky, please notify us immediately at [email protected] so that we may take the appropriate action.
MrLucky reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements or technology. All amendments take effect immediately upon publication on mrlucky.fun.
For significant amendments that directly affect your privacy rights, we will provide at least 14 days' advance notice via:
The "Updated" date at the top of this document indicates when this Privacy Policy was last revised. Continued use of the platform after any amendments take effect constitutes your acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding how MrLucky handles your personal data, we encourage you to reach out to us directly. The mrlucky Data Protection Team is ready to assist you:
Privacy Email
[email protected]
Live Chat Support
Available 24/7 – instant response
For more information about your rights under Malaysia's PDPA, you may visit the official website of the Department of Personal Data Protection Malaysia. You may also refer to Terms and Conditions as well as the FAQ for additional information.